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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 192.168.2.3 192.168.2.2
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.56.56
D) 135.9.86.54 135.9.86.58

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Service Objective
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment

3. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's system.
B) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
C) Timetable can be used to schedule a LAN backup of the customer's data.
D) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use CMS to perform the bulk administration of telephone sets and buttons.

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Best Service Routing (BSR)
B) Least Occupied Agent (LOA)
C) Automatic Call Distribution (ACD)
D) Expert Agent Selection (EAS)

Solutions: