Avaya 7392X exam - in .pdf

7392X pdf
  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Q & A: 64 Questions and Answers
  • PDF Price: $59.99
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  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Q & A: 64 Questions and Answers
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  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Q & A: 64 Questions and Answers
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Are you interested in shaping your Avaya Aura Call Center Elite skills? Then accomplish the Avaya 7392X exam and demonstrate your expertise in handling relevant tasks associated with the management of voice work items. For you to further know this test, we’ve gathered all key aspects that you need to be aware of, from the test details to core objectives to recommended training resources.

Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Avaya Aura Call Center Architecture- Core components and architecture
  • 1. Communication Manager role
    • 2. Session Manager integration
      • 3. Media Server functions
        Configuration and Administration- Call center setup
        • 1. Hunt groups and skill groups
          • 2. VDN and vector configuration
            • 3. Feature Access Codes (FAC)
              Call Center Elite Features- Vectoring and routing
              • 1. Call treatment logic
                • 2. Look-Ahead Interflow
                  • 3. VDN and vector processing
                    - Agent and skill management
                    • 1. Skill preferences and routing
                      • 2. Expert Agent Selection (EAS)
                        • 3. Business Advocate (BA)
                          Advanced Call Handling- Routing strategies
                          • 1. Greatest Need / Service Level Maximizer (SLM)
                            • 2. Conditional call treatment
                              • 3. Skill-based routing
                                Reporting and Monitoring- Call center reporting systems
                                • 1. CMS / Avaya IQ reporting
                                  • 2. BCMS (Basic Call Management System)
                                    • 3. Real-time and historical reporting

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