[Aug-2021] Pass SAP C_C4H510_04 Exam in First Attempt Guaranteed!
Full C_C4H510_04 Practice Test and 82 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 31
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Service contract
- B. Operating hours
- C. Working calendar
- D. Maintenance plan
Answer: B,C
NEW QUESTION 32
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Accounts
- C. Products
- D. Employees
Answer: A
NEW QUESTION 33
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, business processes, integrations
- B. Countries, business processes, business users
- C. Countries, data workbench, form templates
- D. Countries, workflow rules, integrations
Answer: A
NEW QUESTION 34
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Set validity from and to dates.
- B. Create a new registered product.
- C. Configure process steps and define work distribution.
- D. Copy an existing approval process and modify the details.
- E. Configure a resource scheduler.
Answer: A,C,D
NEW QUESTION 35
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 36
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Routing rules can be applied to warranties.
- B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- C. The agent is prompted to upsell a warranty to the customer.
- D. The system can be set up so that certain incident categories are not covered.
Answer: B,D
NEW QUESTION 37
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Internal mashups
- B. ABAP mashups
- C. HTML mashups
- D. URL mashups
Answer: C,D
NEW QUESTION 38
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel type B2C to B2B.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2B to B2C.
Answer: C
NEW QUESTION 39
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. A service contract is active.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 40
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Social media profiles
- B. Accounts
- C. Territories
- D. Products
Answer: A
NEW QUESTION 41
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 42
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Service organization
- B. Territory
- C. Measurement and reading
- D. Skills
Answer: A,B
NEW QUESTION 43
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. Data can be loaded or changed only once.
- B. The migration execution requires an approval from SAP Cloud Support.
- C. You will need to cleanse the legacy data.
- D. You will need to create an initial file based on predefined fields.
Answer: C,D
NEW QUESTION 44
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. Warranty management is available in service tickets.
- C. The Measurements feature is activated.
- D. The number of available standard reports is reduced.
Answer: A
NEW QUESTION 45
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
- A. Ad-hoc broadcasting
- B. On specific report creation
- C. Periodic scheduling
- D. On every save of the report
Answer: A,C
NEW QUESTION 46
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