Verified PEGAPCBA84V1 dumps Q&As - Pass Guarantee or Full Refund [Nov-2021]
PEGAPCBA84V1 PDF Dumps | Nov 30, 2021 Recently Updated Questions
NEW QUESTION 12
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?
- A. Add the analyst to the Manager role.
- B. Update the Author role to include the required analyst reports.
- C. Add the analyst to both the Author role and the Case Manager channel interface.
- D. Create a new Analyst role with the required access.
Answer: C
NEW QUESTION 13
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 14
Select the use case that requires an integration by using robotic process automation (RPA).
- A. An online ordering application submits credit card information to a payment processor through a web service.
- B. A service management application lists paint options sourced from a Pega Platform data object.
- C. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- D. A drug trial management application submits trial data to a protected system through a secure connection.
Answer: A
NEW QUESTION 15
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Add a stage-only action to each stage in the case workflow.
- B. Configure the Cancel button on the user views to resolve the case.
- C. Add a case wide action to the case workflow.
- D. Add an alternate stage to the case life cycle.
Answer: C
NEW QUESTION 16
Consider the following user story:
As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)
- A. Will field information about the operator be stored in an external database?
- B. How do the fields for the operator need to be displayed?
- C. Do the fields about the operator need to be displayed in multiple languages?
- D. What fields does the account owner need to see to add an operator?
Answer: A
NEW QUESTION 17
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Summarize the case ID column by count.
- B. Create a filter for each cost center and count the case IDs.
- C. Summarize the regional cost centers by count.
- D. Define a function for the cost center column to total the case IDs.
Answer: A
NEW QUESTION 18
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. goal
- B. deadline
- C. urgency
- D. priority
Answer: B
NEW QUESTION 19
A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.
Answer:
Explanation:
NEW QUESTION 20
How do you route an assignment so that any available member of the Finance department can perform the task?
- A. Route the assignment to a work queue.
- B. Route the assignment to the admin user ID.
- C. Route the assignment to a work list.
- D. Route the assignment separately to all members.
Answer: C
NEW QUESTION 21
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
Answer: C,D
NEW QUESTION 22
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The case type
- B. The step
- C. The stage
- D. The process
Answer: D
NEW QUESTION 23
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?
- A. Add a Send Email step to the case life cycle after the Approval step.
- B. Configure a Collect Information step with read-only information, and then route the step to the customer.
- C. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.
- D. Enable email notifications on the case type.
Answer: D
NEW QUESTION 24
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Picklist
- C. Decimal
- D. Integer
Answer: A
NEW QUESTION 25
Which two situations require a data type? (Choose Two)
- A. A Date of account creation field is set to a default value of the current date.
- B. A Currency drop-down is populated with values from an external system of record.
- C. A Work preference picklist is populated with two values: Full time and Part time.
- D. Patient medical history is accessed from and written to an external system of record.
Answer: B,C
NEW QUESTION 26
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 27
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option C
- B. Option B
- C. Option D
- D. Option A
Answer: A
NEW QUESTION 28
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Select Lowest to Highest sort type for Create Date.
- B. Select Highest to Lowest sort type for Create Date.
- C. Add a filter condition where Create Date is greater than the current date.
- D. Make the Create Date the first column in the report.
Answer: B
NEW QUESTION 29
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a journey
- C. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- D. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- E. Customer obtains troubleshooting assistance is a microjoumey
- F. Customer obtains troubleshooting assistance is a journey
Answer: B,D,E
NEW QUESTION 30
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