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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) DCOM service
B) MS-SQL 2005/Express
C) Microsoft C#
D) Microsoft .NET Framework 3.5 Family Updates
E) MSDE 2000

2. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A) IP Office Essential System license
B) VMPro TTS (Generic)
C) Database license
D) IP Office Preferred System license
E) IP Office Advanced System license

3. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

5. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Create a network share with permissions to store backups.
B) Configure the backup settings on the VoiceMail Pro server.
C) Select the UNC share as the destination on the VoiceMail Pro server.
D) Select the mapped drive as the destination on the VoiceMail Pro server.
E) Map a drive to an available network share.

Solutions: