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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which NwOps Service Products can we deliver from a GNSC?

A) Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Capacity Management
B) NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration.
C) NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; Network Optimization.
D) Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Network Optimization.

2. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Having an effective warehouse management system to support Hardware Services.
B) Implementing a Spare Part Management process and tools in GDC.
C) Locating spare parts in Service vehicles and at Network Locations.
D) Having an OLA with Care for spare part management.

3. NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A) A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.
B) The technician will support the subcon only after a newly created change request is approved.
C) A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
D) The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).

4. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to achieve organizational KPI.
B) Failure to update the network configuration database.
C) Failure to manage the internal communication in the NOC.
D) Failure to resolve network faults.

5. What is the impact to the CBL contingency due to the identification of new operational risks?

A) Cost per Site will increase.
B) Reduction of Gross Margin.
C) New Cost Baseline must be approved by Revenue Recognition Board.
D) Change Management process must be triggered.

Solutions: