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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Was ist der Zweck der „Incident Management“-Praxis?

A. Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen
B. Um den Bedarf an Vorfallslösungen und Serviceanfragen zu erfassen
C. Verringerung der Wahrscheinlichkeit und der Auswirkungen von Vorfällen durch Identifizierung tatsächlicher und potenzieller Ursachen von Vorfällen
D. Unterstützung der vereinbarten Servicequalität durch effektive Bearbeitung aller vereinbarten, vom Benutzer initiierten Serviceanfragen

Question 2

Welche Praxis verwendet Techniken wie SWOT-Analyse, Balanced Scorecard-Überprüfungen und Reifegradbewertungen?

A. Problemmanagement
B. Serviceanforderungsverwaltung
C. Vorfallmanagement
D. Kontinuierliche Verbesserung

Question 3

Was ist der Zweck der Problemmanagement-Praxis?

A. Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen
B. Die Wahrscheinlichkeit und die Auswirkungen von Vorfällen verringern, indem tatsächliche und potenzielle Ursachen von Vorfällen ermittelt und Workarounds und bekannte Fehler verwaltet werden.
C. Die Praktiken und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen, indem wir die Dienstleistungen kontinuierlich identifizieren und verbessern
D. Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt

Question 4

Welche der folgenden Maßnahmen wird im Leitsatz „Beginnen Sie dort, wo Sie sind“ NICHT empfohlen?

A. Etwas völlig Neues bauen
B. Fragen stellen, die dumm erscheinen
C. Identifizieren, was genutzt werden kann
D. Daten direkt von der Quelle sammeln

Question 5

Was passiert, wenn eine Problemumgehung zur dauerhaften Lösung eines Problems wird, das nicht kosteneffizient gelöst werden kann?

A. Der Problemdatensatz wird gelöscht
B. Eine Änderungsanforderung wird an die Änderungskontrolle übermittelt
C. Das Problem verbleibt im Status „Known Error“
D. Das Problemmanagement stellt den Dienst so schnell wie möglich wieder her

Solutions: