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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
EXIN ITIL Foundation Sample Questions:
1. Which of the following would be most useful in helping to implement a workaround as quickly as possible?
A) A request for change
B) A definitive media library
C) A capacity database
D) A known error database
2. With which process is problem management likely to share categorization and impact coding systems?
A) Incident management
B) IT service continuity management
C) Service asset and configuration management
D) Capacity management
3. Which one of the following would NOT be defined as part of every process?
A) Functions
B) Metrics
C) Inputs and outputs
D) Roles
4. Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
A) Component capacity management
B) Supplier capacity management
C) Business capacity management
D) Service capacity management
5. Which one of the following can help determine the level of impact of a problem?
A) Configuration management system (CMS)
B) Definitive media library (DML)
C) Standard operating procedures (SOP)
D) Statement of requirements (SOR)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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