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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Post warranty service is ideal for customers that plan long periods of time between product replacements.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Travel and Accidental Damage Protection cannot be sold together.
D) Defective Media Retention service is available only for printers.

2. Which option is available in Deployment Services?

A) Consulting and Project Management
B) Assets Tagging
C) Maintenance Kit Replacement
D) Warranty Extensions

3. What makes selling services attractive to sales representatives?

A) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
B) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
C) Sales representatives earn additional income on sales related to contractual services.
D) Sales representatives are entitled to personal discounts.

4. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) increases deal size
C) increases complexity of the offer
D) decreases profit

5. Which service protects mobile workers in many parts of the world?

A) Defective Media Retention
B) Accidental Travel Protection
C) Travel
D) Mobility

Solutions: