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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Imaging and Printing Portfolio Overview | - Inkjet and Laser printing technologies - Print solutions and services ecosystem - Printer and multifunction device categories |
| Customer Needs and Business Requirements | - Small and medium business printing needs - Cost optimization and efficiency drivers - Enterprise printing workflows and document management |
| HP Value Proposition and Differentiation | - Sustainability and environmental considerations - Reliability and total cost of ownership - Security and managed print services |
| Sales Fundamentals | - Consultative selling approach - Basic competitive positioning - Solution mapping to customer requirements |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is the HP eIRG designed to help HP sales people do?
A) to create sales PowerPoint presentations
B) to help competitors to make their product plans
C) to find out if a device is discontinued and, if so, the model number of the replacement device
D) to share with clients, thus enabling the client to pick and choose the devices that they want
2. According to HP what indicates whether an HP sales person is successful?
A) The sales person consistently wins HP sales awards
B) The sales person's clients are successful.
C) The sales person sells more devices per month than any other HP sales person.
D) The sales person earns more margin than colleagues do.
3. What is the first thing your client should do when developing green initiatives?
A) Calculate their carbon footprint as a baseline
B) Research the current issues involving sustainability
C) Survey their employees to see which initiatives to focus on first
D) Determine how to reduce the impact of the proposed initiatives
4. What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?
A) approximately 70%
B) approximately 100%
C) approximately 10%
D) approximately 50%
5. Which strategy did HP employ on its corporate campuses to conserve resources?
A) required all employees to shut off their printers before they left for the day
B) provided all employees with free city bus passes
C) turned off the lights after 6 pm
D) configured the default on printers to duplexing for all interoffice communication
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |







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