What is the duration of the EX0-115 Exam
- Length of Examination: 60 minutes
- Number of Questions: 40
- Passing Score: 65%
- Format: Multiple choices, multiple answers
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EXIN EX0-115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resolution Processes | - Problem Management - Incident Management |
| Plan-Do-Check-Act (PDCA) Cycle | |
| ISO/IEC 20000 Standard Overview | |
| Control Processes | - Change Management - Configuration Management |
| Relationship Processes | - Business Relationship Management - Supplier Management |
| Service Delivery Processes | - Capacity Management - IT Service Continuity Management - Availability Management - Information Security Management - Service Level Management |
| Service Management System (SMS) | |
| IT Service Management Concepts |
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