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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Resolution and fulfilment processes - Service portfolio processes - Supply and demand processes - Service design, build and transition processes - Relationship and agreement processes - Service assurance processes |
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
| Topic 3: Service Management System (SMS) | 30% | - Core concepts of the service management system - Critical elements of a service management system |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
- A. 情報セキュリティ管理
- B. インシデント管理
- C. リリース管理
- D. キャパシティ管理
Correct Answer: A 🗳️
電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?
- A. セキュリティ管理
- B. サービスデスク
- C. 変更管理
- D. リリース管理
Correct Answer: D 🗳️
ISO/IEC 20000 の目的は何ですか?
- A. 統合プロセスアプローチの採用を促進する
- B. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
- C. IT ガバナンスの導入を促進するため
- D. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
Correct Answer: A 🗳️
過度の作業負荷により、デスクトップ サポート グループは合意されたサービス レベルを達成できませんでした。主な要因の 1 つは、ユーザーとの直接のコミュニケーションに費やされる時間です。この作業負荷の一部を軽減するにはどのプロセスまたは機能が役立ちますか?
- A. 問題管理
- B. レベル管理
- C. インシデント管理
- D. サービスデスクサービス
Correct Answer: D 🗳️
サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?
- A. ビジネス関係管理
- B. サービスレベル管理
- C. 変更管理
- D. リリース管理
Correct Answer: C 🗳️
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