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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A. Define the organizational structure
B. Set up scoping
C. Complete fine-tuning activities
D. Create extension fields

Question 2

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. You want to define multiple review processes for the same business object
B. You want to define multiple review steps for the same business object
C. You want another user to review a business object before it is processed further
D. You want an administrator to activate a custom business object

Question 3

From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.

A. Stock plant
B. Special stock
C. Stock consignment
D. Stock depot

Question 4

Which of the following elements is optional when you configure a service level?

A. Ticket priority
B. Alert when overdue
C. Type of service
D. Milestone

Question 5

Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A. Enter default extension field values based on business logic
B. Create an extension field and define its properties
C. Assign a page layout to achieve dynamic user interfaces.
D. Create a code list restriction for standard and extension fields

Solutions: