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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which of the following is the biggest organizational challenge as it relates to patient experience?

A. Providing high-quality care to all patients
B. Viewing patient experience as only the responsibility of clinical staff
C. Managing policy mandates and regulatory requirements
D. Reducing costs related to the patient experience

Question 2

A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?

A. Role play scenario
B. Patient focus group
C. Direct observation
D. Quantitative survey

Question 3

Who is required to be named in a resolution letter in response to a patient grievance?

A. The nurse manager of the unit where the patient stayed
B. The hospital contact person
C. The nurses and doctors who cared for the patient
D. The chief experience officer of the hospital

Question 4

A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A. The clinician ' s personal attitudes, preferences, and personal values
B. The patient ' s attitudes about the diagnosis, care, and treatment
C. The patient ' s attitudes, preferences, and personal values
D. The attitude of the patient ' s family toward the patient

Question 5

A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

A. Create patient satisfaction measurement tools.
B. Obtain the latest satisfaction measurements.
C. Reward and recognize staff to reinforce good behavior.
D. Implement a patient and family focus group.

Solutions: