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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

A) Team, budget, and timeline impact
B) Technical, operational, and regulatory impact
C) Scope, resource, and documentation impact

2. A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

A) Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
B) Very detailed-It should be prescriptive for new users following an unfamiliar process.
C) Simple-A high-level overview of the process is sufficient to show a new user experience.

3. Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?

A) Version control system
B) Code review sessions
C) Change set deployments

4. When creating a new User how can the Admin make sure a temporary password is generated?

A) Select "Temporary Password and Confirmation Email Required"
B) Select "Generate Passwords and notify the user via email."
C) This is a default feature, no setup required.
D) There are no temporary passwords available for setup of new users in Salesforce.

5. Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A) Entity Relationship Diagram (ERD)
B) System requirements specification
C) Change request logs

Solutions: