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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

Question 1

Examine the exhibit.

Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A. This tool is used to avoid ESD damage to the logic board.
B. This tool is used to properly align the processor with its socket.
C. It is impossible to remove these components without this tool.
D. This tool is used to avoid flexing the logic board.

Question 2

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A. the computer falls under service warranty
B. the computer will continue to function after the repair
C. the original issue has been resolved
D. no new problems have been introduced during the repair
E. third-party software is working

Question 3

Which of the following is ALMOST CERTAINLY a software-related problem?

A. No Internet connectivity
B. Single beep at startup
C. iPhoto quits when launched
D. No video on display

Question 4

A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A. Terminal
B. Console
C. Apple Hardware Test
D. GSX
E. MRI
F. Apple Name Tool
G. System Profiler

Question 5

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A. You want to verify product functionality after a repair.
B. You need to verify that all installed applications have been updated.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You want to check a Mac for accidental damage.

Solutions: