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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
B) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
C) The 5420 DS is corrupted and must be replaced
D) The 5430 DS is no longer supported.
E) Start the IP Office Manager application.

2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.729(a) for the IP telephones
B) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
C) G.711 for the SIP trunk and G.711 for the IP telephones
D) G.729(a) for the SIP trunk and G.711 for the IP telephones

3. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Voicemail Pro with IMS
B) Unified Messaging
C) Outcalling
D) Voicemail Pro with UMS
E) Message Manager

4. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify that the .bin file is in the Manager folder.
B) Verify from Call Status.
C) Verify from the extension from in the Manager application.
D) Verify the file names from the telephone menu.

5. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) User must be a member of a hunt group.
C) CCR Agent Must be checked on the user's Supervisor tab.
D) User must be defined as an agent in one-X Portal.

Solutions: