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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Not a supported feature
B) Limited to the number of systems in an SCN
C) One backup per system
D) There is no limit.

2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Primary Server IP Address configured on the secondary server
B) Backup Server IP Address configured on IP Office
C) License for the secondary VoiceMail Pro Server
D) Secondary VoiceMail Pr Server installed on the network

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not a CCR administrator.
B) All of the CCR licenses are being used.
C) The CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is in After Call Work (ACW).
E) The CCR Agent is not logged into the telephone.

4. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD via VM Pro Campaign Manager and a campaign database
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Snapshot
B) Resource View
C) Development Tracing
D) Continuous log
E) Selective View

Solutions: