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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Reports and Analytics | 15% | - Knowledge Reports
|
| Knowledge Advanced | 35% | - Integration and Customization
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
What should you do to ensure two published answers are always returned for a specific search word?
- A. Create multiple search words associated within a single priority word group.
- B. List the search word under Stop words.
- C. Create multiple Priority words that share the same name.
- D. List the search word under Answers Keywords.
- E. List the search word under both Answers Keywords and Stopwords.
Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
- A. Attachments
- B. Product/Category
- C. Access Level
- D. Keywords
- E. Assigned account value
- F. Summary
- G. Status
- H. Display Position
Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).
What is the purpose of an SLA in Knowledge base?
- A. to provide access to theanswers based on the customer service level agreement matching the answers' access level
- B. to group and refine related answers based on the product and the service level
- C. to rank customers based on the number of answers posted in a forum based on the service level
- D. to give permission to users to add questions in a forum based on the service level
Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).
Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- B. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
- C. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- D. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- E. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- F. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
Explanation: Only visible for DumpsKing members. You can sign-up / login (it's free).
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)
- A. Language information
- B. Translations
- C. Rules engine
- D. Dictionary
- E. Search Log
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