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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Migration Considerations | 20-25% | - Interoperability with third-party applications - Performance optimization and capacity planning - Migration paths from legacy systems |
| Solution Design Process | 21-25% | - Requirements analysis - Scalability and sizing considerations - Redundancy and high availability design |
| Elite Multichannel Integration & Design | 25-30% | - Multichannel routing and workflow design - Security and compliance design - Server and database architecture |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Core architecture and components - Supported deployment models - Key features and capabilities |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 12,000
- B. 10,000
- C. 5000
- D. 15,000
Correct Answer: B 🗳️
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. PSTN Network Connectivity
- B. CC Solutions with ACCS Connectivity
- C. Analog Trunk Access Connectivity
- D. MPLS VPN/Software Defined WAN Connectivity
Correct Answer: A,D 🗳️
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- B. Avaya provides tools to install/upgrade the VMware hypervisor.
- C. Standard VMware version (non-customized) is used.
- D. Remote upgrade of servers is supported, and site visit is not required.
Correct Answer: A,C 🗳️
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 160
- B. 80
- C. 320
- D. 20
Correct Answer: C 🗳️
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A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Intelligent Customer Routing
- C. Avaya Proactive Outreach Manager
- D. Avaya Call Management System
Correct Answer: B 🗳️
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