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Reference: https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap---AP-212
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Salesforce Loyalty Management Accredited Professional Sample Questions:
A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on thefirst day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member ' s expiry-date are standardized to the last day of the month.
Which two configuration optionsbelow should be used for the new segment to fulfill this segmentation requirement?
- A. In the Segmentation Rule, Use " LoyaltyProgramMember " as the Direct object, > Operator: " Next Number of days " = 30 for the " Membership Expiry Date " attribute.
- B. In the Segmentation Rule, Use " LoyaltyProgramMember " as the Direct object, > Operator: " This Month " for the " Membership Expiry Date " attribute.
- C. In " Segment Property " , set " Publish Schedule " to " Don ' t Refresh " .
- D. In " Segment Property, " set " Publish Schedule " to " 24 hours " and the appropriate " Start Date " and " End Date
Correct Answer: B,D 🗳️
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Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Account, and Opportunity
- B. Voucher Definition, products, and Loyalty Member Tier
- C. Contact Loyalty Program Member, and Loyalty Member Tier
- D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
Correct Answer: C 🗳️
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A company ' s Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?
- A. Salesforce Marketing Cloud
- B. Custom coded solution
- C. Salesforce Customer Data Platform
- D. Salesforce Reports and Dashboards
Correct Answer: C 🗳️
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Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management astransactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Load large volumes of external data coming from external systems
- B. Process zip files full of Loyalty Transactions coming from point-of-sales systems
- C. Process large volumes of transactions
- D. Tracks the status and health of batch jobs
Correct Answer: C,D 🗳️
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Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action isIssue Voucher.
- B. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- C. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- D. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
Correct Answer: A,D 🗳️
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