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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A) Embed Loyalty Member Profile Cards
B) Develop a custom component
C) Create a Screen Flow
D) Create formula fields on Case Object

2. Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A) Loyalty membership merge
B) Loyalty member profile
C) Loyalty member enrollment
D) Resetting tier points

3. An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A) Data pipeline user
B) CRM Analytics User
C) CLAAnalytics base admin
D) Loyalty Analytics User

4. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) March 16, 2020.
B) March 31 2024
C) December 31, 2024
D) December 31, 2023

5. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Create a custom list on the promotion
B) Map products to promotion through an out-of-the-box Related List
C) Create product attributes in Promotion Setup
D) Add promotion to the lookup field on the product

Solutions: