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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Practical Application of Sales Cloud Expertise | 33% | - Sales Cloud implementation strategies - Customer success and solution delivery - Scalability and maintainability |
| Opportunity Management | 17% | - Opportunity stages and pipeline management - Forecasting and quota management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks wants to track and report on the percentage of leads that convert into opportunities, by lead source, over the past year. What should the consultant recommend?
- A. Manual spreadsheet tracking outside Salesforce
- B. A report on Leads grouped by Lead Source with conversion rate formulas, or a Lead Conversion dashboard
- C. A single Chatter post per month
Correct Answer: B 🗳️
Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location. Which solution should the consultant recommend?
- A. Track total opportunity pipeline by lead source and location.
- B. Track total accounts created by lead source and location.
- C. Track total cases submitted by lead source and location.
Correct Answer: A 🗳️
Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce. What should the consultants do to efficiently analyze how users are logging in to Salesforce?
- A. Review the login history on the user record.
- B. Create a User report and filter by Login Subtype.
- C. Create a custom report on the User object.
Correct Answer: B 🗳️
Cloud Kicks (CK) wants to implement sharing rules. Which consideration should the consultant explain to CK?
- A. Sharing rules can expand access beyond the organization-wide default levels.
- B. Sharing rules apply only to new records that meet the definition of the source data set.
- C. When a sharing rule is deleted, the sharing access created by that rule must be manually removed.
Correct Answer: A 🗳️
Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. What should the consultant do?
- A. Create three opportunity stages.
- B. Create three sales processes.
- C. Create three account teams.
Correct Answer: B 🗳️
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