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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the structural variables and confrontation
B) Altering the human variables and roughing
C) Altering the human variables and confrontation
D) Altering the structural variables and smoothing

2. What is a personal view of how one is supposed to act in a given group situation?
Select one.

A) Role conflict
B) Role identity
C) Role perception
D) Role expectation

3. What is a positive effect of a cohesive group?
Select one.

A) Bringing heterogeneity to the process
B) Promoting value flexibility
C) Improving group productivity
D) Reducing group norm effect

4. What is a characteristic of problem-solving teams that is different than cross-functional teams?

A) Problem-solving teams use only computer technology to tie them together physically
B) Problem-solving team members come from different work units.
C) Problem-solving team members come from the same work unit.
D) Problem-solving team members meet only on a virtual basis.

5. When might an organization's strongly-entrenched culture be a liability?
Select one.

A) When an organization's environment is undergoing rapid change
B) When core values are shared by members of a specific department
C) When top management is guiding the cultural development
D) When the shared values of an organization are in agreement

Solutions: