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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks |
| Topic 3: Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Definition, scope and role of operations management - Input-transformation-output model - Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain |
| Topic 4: Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Benchmarking and process optimization - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
| Topic 5: Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy |
CIPS Operations Management Sample Questions:
Question 1
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?
A. responsiveness
B. assurance
C. tangibles
D. empathy
Question 2
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?
A. yes- operations management is ensuring a company has the correct resources to create goods
B. no- operations management is concerned with ensuring the organisation is profitable
C. no - operations management can also be concerned with the creation of intangible goods
D. yes- operations management ensures there are sufficient goods produced to meet customer demand
Question 3
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
A. ABC Analysis
B. Scale 1-10
C. Colour Code
D. RAG System
Question 4
In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?
A. regular feedback loops from customers
B. proactive maintenance of equipment
C. staff proactively checking products for defects
D. a steering committee
Question 5
A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?
A. preventative maintenance
B. redundancy
C. run to breakdown
D. fail safing
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B,D | Question 4 Answer: C | Question 5 Answer: D |
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