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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Business analysis
B) Deployment management
C) Problem management
D) Service continuity management

2. Which high-velocity IT objective MOST supports delivering product functionality in small increments?

A) Fast development
B) Valuable investments
C) Assured conformance
D) Co-created value

3. A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A) Digital transformation
B) High-velocity IT
C) IT transformation
D) Digital technology

4. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

A) By improving the design of systems so that the average time to restore the service is minimized
B) By creating notifications for outages introduced with chaos engineering
C) By reviewing single points of failure to find opportunities for additional resilience
D) By understanding how much scalability is required to maintain service levels during tests

5. What does a digital organization have to do to create or maintain a competitive advantage?

A) Change how the IT function develops products and services
B) Deliver innovative new products and services quickly and reliably
C) Provide multiple, integrated support channels for products and services
D) Use digital products to automate interactions with consumers

Solutions: