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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions & Applications | 15% | - Document workflow and software solutions - Supplies and service options - Horizontal and vertical industry use cases |
| Topic 2: HP Imaging and Printing Portfolio | 30% | - Large format and production printing - Inkjet and LaserJet product families - MFP and digital sending solutions |
| Topic 3: Customer Needs & Sales Process | 25% | - Matching solutions to customer requirements - Imaging and printing assessment methodology - Understanding customer business challenges |
| Topic 4: Competitive Positioning | 10% | - Value proposition and ROI communication - HP differentiators vs competitors |
| Topic 5: Technology & Benefits | 20% | - Security and manageability features - Printing technologies and specifications - Energy efficiency and environmental features |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is the key driver in a transactional type of sale?
A) perceived customer benefits
B) long-term planning
C) the product
D) the customer
2. Which statement is correct?
A) HP offers a mix of new and refilled cartridges to give customers the choice between high quality and lower prices.
B) HP produces All-in-One LaserJet cartridges because they are easy to use and provide consistently high print quality.
C) Third-party refilled and remanufactured cartridges are all produced in the same HP manufacturing plant.
D) HP only produces printers with refillable, modular toner systems to provide lowest cost per page (cpp).
3. What does real-world performance depend on?
A) a system that provides remote printer access and color usage restrictions
B) networking connectivity and Internet access
C) a system consisting of printer software, network bandwidth, a printer processor, and a printer engine
D) a printer processor and document finishing
4. What percentage of the HP imaging system is contained in the HP LaserJet print cartridge?
A) approximately 70%
B) approximately 100%
C) approximately 10%
D) approximately 50%
5. What can HP Digital Sending be used to reduce?
A) number of email messages sent
B) labeling requirements for documents
C) use of barcode readers for packaging
D) costs related to document delivery via a courier service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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