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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A. Deploying the solution to groups of users or sites incrementally to mitigate risk.
B. Installing all components at once.
C. Training agents after the system is live.
D. Rolling back the software to a previous version.

Question 2

What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

A. Progressive dialing is faster and more aggressive than predictive dialing.
B. Predictive dialing is only for surveys, while progressive is for sales.
C. There is no significant difference.
D. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.

Question 3

In the context of AICC solution design, what does "horizontal scaling" refer to?

A. Adding new features to the software.
B. Adding more servers of the same type to a pool to handle increased load.
C. Expanding the solution to support new geographic regions.
D. Increasing the resources (CPU, RAM) of a single server.

Question 4

What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

A. The ICD cannot route video interactions.
B. Video cannot be integrated with the CRM.
C. Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
D. Video calls cannot be recorded.

Question 5

Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?

A. IVR Self-Service
B. Omni-channel Continuity
C. Call Transfer
D. Voicemail

Solutions: