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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 2: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 3: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 4: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 5: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 6: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 7: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
Genesys Cloud Certified Professional - Implementation Sample Questions:
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Company Name
- B. ID
- C. Organization ID
- D. Agent Name
Correct Answer: C 🗳️
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. Yes
- B. No
Correct Answer: A 🗳️
Select all the sections for the standard profile page. (Choose five.)
- A. Languages
- B. Relationships
- C. HR
- D. Contact
- E. Contact Information
- F. General
- G. Skills & Certifications
Correct Answer: B,C,E,F,G 🗳️
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has outbound access to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment connected directly to Customer Care.
- D. A network segment that is not accessible to the public Internet.
Correct Answer: A 🗳️
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What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. User
- B. employee
- C. Supervisor
- D. admin
Correct Answer: D 🗳️
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