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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Conflict Resolution | - Helping others through conflict - Conflict resolution styles - Conflict and its resolution - Defining conflict and types of conflict - Role of communication in conflict resolution |
| Employee Dispute Resolution | - Asking Questions - What is Peer Review? - Initiating the Process - The Peer Review Panel - The Peer Review Process |
| HR Training for the Non HR Managers | - Compensation and Benefits - Employee Orientation - Skills Inventory - Discipline - Absenteeism - Defining Human Resources - Termination - Conducting the Interview - Privacy Issues - Job Analysis - Diversity - Planning Training - Exit Interviews - Advertising Guidelines - Job Competencies - Preparing for the Interview - Screening Resumes - Performance Reviews - Forecasting - Finding Candidates - Position Profiles and Job Descriptions |
| Anger Management | - Communication tips and tricks - Costs and pay-offs of anger - Managing anger - Understanding what is anger - Using an anger log - How anger affects thinking |
| Conducting Effective Performance Reviews | - Accepting criticism - Coaching and maintaining performance - The performance management process - Appraisal preparation - Planning and conducting interview reviews - Setting standards and goals - Types of performance reviews - Performance management checklists - Creating a performance development plan - Feedback and communication skills - Common errors and solutions |
| Talent Management | - Compensation and benefits - Succession planning - Talent management and performance management - Fostering engagement - Conducting talent assessments - Keeping people interested - Talent review meetings - Creating a talent management plan - Competency-based programs - Identifying talent - Communicating with high potentials - Evaluating the talent plan - Development strategies |
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