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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Protection Technologies | - Backup and recovery concepts - Data protection solutions |
| Troubleshooting and Problem Resolution | - Diagnosing and resolving storage issues - Use of diagnostic utilities |
| Performance Optimization | - Performance analysis tools - Tuning storage performance |
| Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
| Installation and Configuration | - Network connectivity and SAN configuration - Enterprise storage systems setup |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)
A) More predictable performance
B) Load on drives is increased during array rebuild
C) Dedicated spare drives
D) Uses a subset of drives to rebuild data
E) Faster rebuild of data on failed drives
2. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?
A) DS8870 with ranks of 1.2TB drives
B) SONAS with SATA drives
C) FlashSystem 840
D) XIV with 2TB drives base without any features
3. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
A) Copy Operator
B) Monitor
C) Service
D) Security Administrator
4. A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?
A) Add 6 LTO-6 drives in the existing frame.
B) Replace the frame and add LTO-6 drives.
C) Replace 3592 drives with LTO-6 drives in the existing frame as is.
D) Add 6 LTO-6 drives in a new frame.
5. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
A) Place the order, then have the installer take apart and reassemble the XIV.
B) Place the order with only 6 modules then perform a MES upgrade.
C) Place the order with height and weight reduction delivery.
D) Place the order with just 1 TB drives.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |







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