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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Implementation | - Data Visualization
|
| KPI Selection and Design | - KPI Selection Process
|
| KPI Fundamentals | - Understanding KPIs
|
| KPI Management System | - Performance Management Integration
|
The KPI Institute Certified KPI Professional Sample Questions:
Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
- A. With
- B. In
- C. Without
- D. For
Correct Answer: C 🗳️
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Which target would you propose for "Budget ($)", tracked at departmental level?
- A. +/# 10%
- B. +/# 50%
- C. +/# 5%
- D. This is not a KPI
Correct Answer: D 🗳️
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Which KPI should be used to balance "First call resolution rate (%)"?
- A. Calls per staff (#)
- B. Call duration (# / time)
- C. Improve call resolution
- D. Calls per hour (#)
Correct Answer: B 🗳️
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Which of the following types of graphs are recommended for visualizing performance results?
- A. Pie charts
- B. Bar charts
- C. Spaghetti charts
- D. 3D graphs
Correct Answer: B 🗳️
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Which of the following statements is a technique used for KPI data gathering?
- A. Sending reminder email
- B. Data gathering process map
- C. KPI documentation form
- D. Data custodian
Correct Answer: B 🗳️
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