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The KPI Institute Certified KPI Professional Sample Questions:

1. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.

A) With
B) In
C) Without
D) For

2. Which target would you propose for "Budget ($)", tracked at departmental level?

A) +/# 10%
B) +/# 50%
C) +/# 5%
D) This is not a KPI

3. Which KPI should be used to balance "First call resolution rate (%)"?

A) Calls per staff (#)
B) Call duration (# / time)
C) Improve call resolution
D) Calls per hour (#)

4. Which of the following types of graphs are recommended for visualizing performance results?

A) Pie charts
B) Bar charts
C) Spaghetti charts
D) 3D graphs

5. Which of the following statements is a technique used for KPI data gathering?

A) Sending reminder email
B) Data gathering process map
C) KPI documentation form
D) Data custodian

Solutions: