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SAP Service Cloud Certification Exam Details:
| Duration | 180 mins |
| Passing Score | C_C4H510_04 - 63% |
| Level | Associate |
| Number of Questions | 80 |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Price | $550 (USD) |
| Reference Books | C4H440, C4H510 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Code | C_C4H510_04 |
| Schedule Exam | SAP Training |
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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensibility | - APIs and communication arrangements - UI adaptation and extensibility tools - Integration with SAP ERP and SAP S/4HANA |
| Topic 2: Master Data Management | - Product and service data - Account and contact management - Data replication and integration basics |
| Topic 3: SAP Service Cloud Overview | - Key features and capabilities - Architecture and positioning within SAP Customer Experience suite |
| Topic 4: Analytics and Reporting | - Standard reporting tools - Dashboards and KPIs |
| Topic 5: System Configuration | - Business roles and work centers - Organizational structure setup - Basic system settings and adaptation |
| Topic 6: Service Processes | - Escalation and SLA management - Case management lifecycle - Ticket handling and service requests |
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