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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You opened a message and want to request for an update.
How can you do that?

A) Via SAP Service Marketplace
B) Via e-mail
C) Via the report Synchronize Messages (RNOTIFUPDATE01)
D) Via the action Update Message with SAP

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Best practices for embedding third-party software
B) Hardware Management
C) Automatic Deployment
D) Discovery of corrective software packages

3. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) For any Very High message forwarded by the partner.
B) For any Very High message raised outside of the defined business hours.
C) If the partner support consultants are on holiday.
D) If the client has a support agreement with both the partner and SAP for the same installation.

4. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Increase the numbers of search terms.
B) Use the search filter.
C) Use the customer Id.
D) Use wild cards.

5. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Get a thorough understanding of the issue from the information given in the message.
B) Ask the customer for their usernames and passwords.
C) Search for notes and confirmed messages.
D) Try to guess what the customer might want to have.

Solutions: