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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 2: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 3: Incident Management Processes | - Support workflow
|
| Topic 4: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 5: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
You opened a message and want to request for an update.
How can you do that?
- A. Via SAP Service Marketplace
- B. Via e-mail
- C. Via the report Synchronize Messages (RNOTIFUPDATE01)
- D. Via the action Update Message with SAP
Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
- A. Best practices for embedding third-party software
- B. Hardware Management
- C. Automatic Deployment
- D. Discovery of corrective software packages
When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?
- A. For any Very High message forwarded by the partner.
- B. For any Very High message raised outside of the defined business hours.
- C. If the partner support consultants are on holiday.
- D. If the client has a support agreement with both the partner and SAP for the same installation.
Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)
- A. Increase the numbers of search terms.
- B. Use the search filter.
- C. Use the customer Id.
- D. Use wild cards.
You have picked a message from the queue.
What are your next steps? (Choose two)
- A. Get a thorough understanding of the issue from the information given in the message.
- B. Ask the customer for their usernames and passwords.
- C. Search for notes and confirmed messages.
- D. Try to guess what the customer might want to have.
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