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Appian Certified Analyst Sample Questions:

1. A partially created user story for an approval task has been added to the Product Backlog and you have been asked to review it.
So far, the user story includes acceptance criteria stating:
"Verify that the user can select approve or deny."
"Verify that the user can enter an approval comment."
What are two examples of additional content that need to be added to the user story before it can be considered complete?

A) Condition upon selecting either "deny" or "approve"
B) UI mockup
C) Truth table
D) User story description

2. Consider the below use case:
A third-party system needs to push information to Appian in real-time.
The information is processed in Appian and a case ID is returned.
The third-party system displays the reference case ID on the confirmation screen.
Which integration approach is most suitable?

A) Use a web API-based integration
B) Use an integration object
C) Use FTP/SFTP
D) Use message queues

3. What are the two best uses for a "Staging" or "Parallel to Prod" environment (separate from Dev, Test, and Prod environments)?

A) Unit testing development stories
B) Testing a new release for compatibility with existing Production code/settings
C) Practicing complex production deployments
D) Sprint acceptance testing

4. An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?

A) Using a natural language connected system
B) Using an image analysis connected system
C) Using a SAIL form
D) Using a decision table

5. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Prompt the order management team members with a task to create an order in the CRM platform
B) Review the emails and attachments using trained artificial intelligence to extract order data information
C) Provide a task after the order email was received asking the team to check the order status and select the next step option
D) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request

Solutions: