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Microsoft AB-620 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Plan and Design Copilot Studio AI Agents | - Requirements analysis for AI agent solutions - Selecting Copilot Studio capabilities and architecture approach - Designing conversation flows and agent behavior |
| Governance, Security, and Compliance | - Managing access control and authentication - Data protection and responsible AI practices - Environment management in Power Platform |
| Deploy, Monitor, and Optimize AI Agents | - Iterative improvement and lifecycle management - Monitoring performance and analytics - Publishing and deploying copilots |
| Build and Configure AI Agents in Copilot Studio | - Configuring actions, plugins, and connectors - Creating and configuring copilots and topics - Using generative AI and prompt engineering in Copilot Studio |
| Integrate External Systems and Data Sources | - Integrating Dataverse and Power Platform components - Using Power Automate for workflow orchestration - Connecting Azure services and APIs |
Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:
1. You need an agent to write a new row to a Dataverse table whenever a topic completes, and the write must include complex conditional logic not achievable in the visual flow designer alone.
What should you use?
A) Disable the topic
B) Use only trigger phrases
C) Use a static adaptive card
D) Add a Power Fx formula in a Set variable value node
2. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?
A) Redirect to another topic node
B) Adaptive card node
C) End of conversation node
D) Escalate to a live agent (handoff) node
3. An agent in Copilot Studio already exists in a development environment.
You need to prepare the agent so it can be moved to a production environment using the supported solution-based approach.
You need to create an exportable package that contains the existing agent.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A) Publish the agent to a channel and export the channel configuration.
B) Convert the solution to a managed solution so it can be exported.
C) Remove agent topics directly from the solution to prevent export errors.
D) Create a custom solution and add the existing agent to the solution.
E) Export the unmanaged solution that contains the agent.
4. An agent needs to call an external REST API that isn't available as a pre-built connector, and the API requires OAuth 2.0 authentication. What should you create?
A) A custom connector with an OAuth 2.0 authentication type
B) A Power Automate flow with anonymous authentication
C) A generative answers node
D) A new environment variable only
5. Drag and Drop Question
A company is extending agents in Copilot Studio with both external capabilities and enterprise content access. Some user requests require grounded answers, while other requests require executing actions.
To meet the business needs, the agent must meet the following requirements:
- Ground answers using results from enterprise data.
- Invoke callable functions exposed through a standardized tool
interface.
- Write an update to a system by using an authenticated action during
the conversation.
You need to integrate the correct approach to meet the requirements.
What should you integrate for each requirement? To answer, move the appropriate integrations to the correct requirements. You may use each integration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: Only visible for members |







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