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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Knowledge Base
C) User's manual
D) Downloads

2. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Discussions
B) User's manual
C) Service manual
D) Downloads

3. Which one of the following is NOT a risk when working around CRTs?

A) Overheating
B) Toxic materials
C) Implosion
D) Electric shock

4. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) Does your ISP support wireless access to the Internet?
C) Can any other computer successfully join her network?
D) What type of wireless card is installed in your iMac G5?

5. You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer.
Which of the following special tools is recommended during this reassembly?

A) CRT discharge tool
B) Torque screwdriver
C) Spring tensioning tool
D) Jumper adjustment tool

Solutions: