Nortel 920-167 exam - in .pdf

920-167 pdf
  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Oct 19, 2026
  • Q & A: 60 Questions and Answers
  • PDF Price: $49.99
  • PDF Demo

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  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Oct 19, 2026
  • Q & A: 60 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.98  $69.99
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Nortel 920-167 exam - Testing Engine

920-167 Testing Engine
  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Oct 19, 2026
  • Q & A: 60 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deployment and Maintenance- Application deployment
  • 1. Version management
  • 2. Troubleshooting and maintenance
  • 3. Installation and configuration
Topic 2: Application Development Fundamentals- Development framework
  • 1. Application lifecycle
  • 2. Development best practices
  • 3. Development environment configuration
Topic 3: Data Integration- External system connectivity
  • 1. CRM and business application integration
  • 2. Data exchange mechanisms
  • 3. Database integration
Topic 4: Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Application integration architecture
  • 2. Contact Center RIS.6.0 platform overview
  • 3. Server and client components
Topic 5: Call Processing Applications- Call flow development
  • 1. Call routing logic implementation
  • 2. Inbound and outbound call processing
  • 3. Screen pop and desktop integration
Topic 6: Communication Control and APIs- Programming interfaces
  • 1. Communication Control Toolkit APIs
  • 2. Call event handling
  • 3. Session and connection management
Topic 7: Testing and Debugging- Application validation
  • 1. Performance verification
  • 2. Functional testing
  • 3. Debugging development issues
Topic 8: Security and Administration- Application security
  • 1. User permissions and access control
  • 2. Operational administration considerations
  • 3. Authentication and authorization

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