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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) Omni channel Database
B) Email Service
C) Agent Controller
D) UCM Spaces

2. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe

3. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) UCM
B) Work Assignment
C) Context Store
D) CSC

4. Which statement describes the function of the Context Store Snap-in?

A) It is a normalized model for all resources and interactions that provides states for resources and interactions.
B) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
C) It is an agent selection component based on attribute matching across all channels.
D) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.

5. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If you can launch the Omnichannel Administration Utility successfully.
B) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Check if you get a PING response from Avaya Control Manager Server from Web Server.

Solutions: