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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration Tasks | 25-30% | - Hunt groups and call center configuration - System management using SAT/CLI - User and extension administration - Security administration - Feature activation and management |
| Topic 2: Avaya Aura Communication Manager Architecture | 15-20% | - Feature Server functionality - System redundancy and failover - System components and architecture - Communication Manager messaging |
| Topic 3: Integration and Advanced Features | 10-15% | - Migration considerations - Unified Communications features - SIP integration basics |
| Topic 4: Installation and Configuration | 20-25% | - Licensing setup - Hardware requirements and installation - Network settings and connectivity - Initial system configuration |
| Topic 5: Troubleshooting and Maintenance | 15-20% | - System monitoring - Backup and recovery procedures - Common issue resolution - Log analysis and debugging |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
Question 1
How does the Extend Call feature contribute to enhanced customer service?
A. By enabling call rerouting to the nearest agent geographically.
B. By providing customers with direct lines to specific agents.
C. By allowing agents to continue conversations without interruptions, even when changing devices.
D. By reducing the cost of calls made to customer service.
Question 2
What does Abbreviated Dialing allow users to do in Communication Manager?
A. To use short codes to dial frequently called numbers
B. To encrypt calls using shorter keys
C. To automatically redial the last number
D. To bypass standard authentication procedures
Question 3
What advantages do SIP endpoints bring to a network managed by Communication Manager?
A. Reduced need for physical infrastructure
B. Lower operational costs and scalability
C. Increased security with proprietary protocols
D. Enhanced video conferencing features
Question 4
What role does Communication Manager play in supporting SIP endpoints?
A. It provides encryption for SIP traffic exclusively.
B. It only supports SIP trunking without endpoints.
C. It acts as a registrar and proxy for SIP sessions.
D. It manages data traffic for SIP devices.
Question 5
How do Basic Hunt Groups operate within Communication Manager to improve call handling?
A. By locking stations that are not actively participating in call handling
B. By allowing all calls to be picked up by the first available agent
C. By ensuring that calls are never missed, as they are distributed among group members
D. By encrypting the call data within the group
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |







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