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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) SSH connection
B) XML request is sent from the web to ACCCM Provisioning
C) Login to CM.
D) Add profile in CM.

2. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Microsoft MVC
B) Voice Portal Postgres Database
C) Voice Portal Configuration Database
D) Voice Portal Connector

3. The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

A) Oracle10g/11g
B) Microsoft Access 2007
C) Microsoft SQL2008
D) IBM DB2

4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) IVK Sell Service
B) Multi tenancy Management
C) Call Flow Management
D) Communication Manager Extensions Management

5. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
B) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
C) Verify that the user has permission to accessACCCM.
D) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

Solutions: