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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
B) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
D) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

2. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
B) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
D) Provides reporting and analytic tools to track caller behavior for continuous improvement.

3. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is voice-centric with multichannel
B) The business makes IT driven decisions
C) The business is focused primarily on support
D) The business is social media aware, but not involved in interactions
E) The business requires G14 language support

4. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

5. Which statements are value propositions of Avaya Contact Center Select? (Select two.)

A) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
C) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.

Solutions: