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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - System architecture and deployment models - Scalability and capacity planning |
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Business and functional requirements analysis - Network and security design |
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Integration with Communication Manager - Third-party application integration |
| Implementation & Validation | 15% | - Troubleshooting and support design - Deployment planning and best practices - Performance optimization and monitoring |
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities - Contact Center Manager Server and Console |
Avaya Aura® Contact Center Solution Design Sample Questions:
AACC interoperates with which two different Avaya applications? (Choose two.)
- A. Proactive Outreach Manager
- B. Interaction Center
- C. Call Back Automated
- D. Avaya Work Force Optimization Select
Correct Answer: A,C 🗳️
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
- A. By using Create Proposal SSR
- B. By using Sales Force Updates
- C. By using Create Order
- D. By using Create Upload Order SSR
Correct Answer: B 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The salaries of the executives In the meeting
- B. The design diagram for discussion with customer
- C. The Avaya solutions and services Avaya could offer
- D. The model numbers of the existing contact center equipment
Correct Answer: D 🗳️
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
- A. Avaya IX ™ Workplace
- B. Avaya IX ™M Workspaces
- C. Avaya Agent Desktop
- D. Avaya Callback Assist
Correct Answer: B 🗳️
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
- A. Call Back Assist (CBA)
- B. Call Completion No Reply (CCNR)
- C. Call Back Request (CBR)
- D. Call Completion Busy Subscriber (CCBS)
Correct Answer: C 🗳️
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